Last updated: April 8, 2026
These Terms and Conditions (“Terms”) establish the rules governing your access to and use of https://acemoversllc.com (the “Website”) and the moving and related services (the “Services”) offered by Ace Movers (“Company,” “we,” “us,” or “our”). Accessing this Website or engaging our Services constitutes your agreement to be bound by these Terms in full.
1. Use of the Website
To access this Website or reserve our Services, you must be at least 18 years of age and have the legal capacity to enter into a binding agreement.
When requesting quotes, booking Services, or submitting any form through the Website, you agree to supply accurate, current, and complete information. You bear full responsibility for maintaining the security of any credentials or account details linked to your use of the Website, as well as for all activity conducted under your identity or contact information.
We reserve the right, at our sole discretion, to restrict access to the Website, decline to provide Services, or cancel any confirmed booking if we determine that these Terms have been breached or that the Website or Services are being misused in any way.
2. Quotes, Estimates, and Bookings
All quotes and estimates issued by Ace Movers are calculated based on the information you provide, which may include the volume and type of items to be transported, site access conditions at both the origin and destination, travel distance, and any special requirements you disclose at the time of inquiry.
Quotes and estimates are not binding and are subject to revision if actual move conditions differ materially from the information originally submitted. The final amount charged will reflect the Services actually rendered.
Certain bookings may require an advance deposit or payment authorization. All applicable payment terms, cancellation conditions, and booking requirements will be detailed in your booking confirmation or in a separate written agreement. You are responsible for reviewing all booking and estimate documentation carefully and for notifying us promptly of any errors, omissions, or updates.
3. Customer Responsibilities
When you book our Services, you agree to the following:
- All belongings will be securely packed and ready for transport prior to the crew’s arrival, unless packing was explicitly included as part of your booked Services.
- Clear and unobstructed access will be provided at both the pickup and delivery locations, including elevators, stairwells, entryways, and parking areas, and any required building permits or management approvals will be obtained in advance.
- We will be notified ahead of time about any fragile, high-value, oversized, or specialty items that may require special handling, additional equipment, or extra crew attention.
- All relevant laws, local regulations, and building-specific rules applicable to your move will be followed throughout the process.
- You are the rightful owner of all items being moved or hold valid authorization from the owner to arrange their transport.
4. Excluded and Prohibited Items
We reserve the right to decline transport of certain items, which may include but are not limited to:
- Hazardous, flammable, explosive, or otherwise dangerous substances or materials.
- Controlled substances or any items whose possession or transport is prohibited under applicable law.
- Perishable food items, live animals, or plants, unless we have provided explicit written consent to include them prior to the scheduled move date.
Should any prohibited items be included in your shipment without our prior written approval, you will bear sole responsibility for any resulting losses, damages, regulatory fines, penalties, or legal consequences that may follow.
5. Payment Terms
Payment requirements will be outlined in your estimate or booking confirmation. Absent a separate written agreement, a deposit is generally required prior to the move date, with the outstanding balance due upon completion of the Services.
Additional charges may be applied for circumstances or services not accounted for in the original quote — including but not limited to extra labor, extended carry distances, multiple staircase flights, additional delivery stops, waiting time, or changes to the scope or inventory of the move.
In the event of non-payment by the due date, we may apply late fees and, where permitted under applicable law, retain your goods until all outstanding amounts have been paid in full.
6. Cancellations and Rescheduling
All cancellation and rescheduling requests are governed by the notice periods and applicable fees set out in your estimate, booking confirmation, or our then-current cancellation policy.
If a cancellation or rescheduling is made without adequate notice, your deposit may be partially or fully forfeited, and you may also be responsible for costs we have already incurred in preparation for your scheduled move.
In certain circumstances beyond our reasonable control — such as severe weather events, hazardous road conditions, or unexpected equipment failures — we may be required to postpone, reschedule, or cancel a move. Should this occur, we will inform you as promptly as possible and make reasonable efforts to arrange a suitable alternative date.
7. Liability for Loss or Damage
Our liability for any loss of or damage to your property is limited to the extent permitted under applicable law and is subject to the specific liability terms contained in your estimate, bill of lading, or other related moving documentation.
You are required to inspect your items at the point of delivery and record any visible damage directly on the delivery paperwork before signing. Damage that was not apparent at the time of delivery must be reported to us in writing within the timeframe specified in your moving documentation.
The level of compensation available will depend on the valuation or protection option you selected at the time of booking. Enhanced coverage options may be available for an additional fee. We accept no liability for damage resulting from circumstances outside our control, including natural disasters, extreme weather, or pre-existing conditions affecting the items being transported.
8. Limitation of Liability
To the fullest extent permitted under applicable law:
- We will not be held liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, business interruption, data loss, or reputational harm.
- Our total aggregate liability arising from or related to these Terms or any Service provided will not exceed the total amount paid by you to Ace Movers for the particular move or Service from which the claim originates.
Nothing contained in these Terms is intended to exclude or restrict any liability that cannot lawfully be excluded or limited under applicable law.
9. Intellectual Property
All content and materials published on https://acemoversllc.com — including but not limited to written text, graphics, logos, photographs, design elements, and software — are owned by or licensed to Ace Movers and are protected under applicable intellectual property laws. Reproducing, copying, modifying, distributing, republishing, or creating derivative works from any portion of the Website without our express prior written consent is strictly prohibited.
10. Privacy
Your use of the Website and Services is further subject to our Privacy Policy, which is incorporated into these Terms by reference. By using https://acemoversllc.com, you confirm that you have read, understood, and agreed to the terms of our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms are governed by and interpreted in accordance with the laws of the state in which Ace Movers maintains its primary place of business, without application of conflict of laws principles.
In the event of any dispute arising from or relating to these Terms or our Services, both parties agree to first seek an informal resolution by reaching out to us at [email protected] or . If the matter cannot be settled informally, it shall be submitted exclusively to the state or federal courts with jurisdiction over our principal business location, and you hereby consent to the personal jurisdiction and venue of those courts.
12. Changes to These Terms
We may update these Terms periodically to reflect operational, legal, or technological changes. Revised Terms will be published on https://acemoversllc.com alongside an updated “Last updated” date. Continuing to use the Website or Services after revised Terms take effect constitutes your acceptance of the changes.
13. Contact Information
For any questions or concerns regarding these Terms, you may reach us through any of the following:
- Via the contact form available on https://acemoversllc.com
- By phone:
- By email: [email protected]